Privacy Policy

The current privacy policy is effective as of May 25, 2018, to comply with the new EU legislation including the General Data Protection Regulation (the "GDPR") and any subsequent amendments (together the "Data Protection Legislation").

We are aware that you trust us. Therefore, we see it as our responsibility to protect your privacy. On this page, we will inform you about what data we collect when you use our website, why we collect this data, and how we improve your user experience with it. This way you understand exactly how we work. This privacy policy applies to the services of Couleur Locale. You should be aware that Couleur Locale is not responsible for the privacy policy of other sites and sources.

By using this website, you indicate that you accept the privacy policy. Couleur Locale respects the privacy of all users of its site and ensures that the personal information you provide us with is treated confidentially.

What data do we keep track of

  • name
  • contact information including your email address
  • demographic information such as postcode and your preferences and interests
  • other information that may be relevant regarding surveys and quotes

Identity of the processor of your data

For the purposes of data protection legislation, the data controller is Melan BVBA, a private company registered in Belgium (trade register BE0458 745 266) and with registered office at Lippenslaan 275, 8300 Knokke-Heist, Belgium.


We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal archiving.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or email. We may use the information to customize the website according to your interests.
  • Notify customers about an open shopping cart.

Legal reasons for lawful processing of your data

We have legal reasons to process your data if one of the following requirements is met:

  • Consent: you have given us your consent
  • Contractual necessity: Processing is necessary to enter into or perform a contract (or a sale through our website)
  • Legitimate interest: there is a balanced and considered legitimate interest requiring processing and the interest is not overridden by others
  • Legal obligations: the controller is obliged to process personal data for a legal obligation
  • Public interest: governments and organizations in the context of public tasks and interests
  • Vital interests: it is vital that specific data be processed for matters of life and death

Retention of your data

We will keep your personal data for as long as necessary or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the time we have a ongoing relationship with you and provide the Services to you; (ii) when we have a legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as with regard to applicable statutes of limitations, litigation or regulatory investigations).


We do everything we can to ensure that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


When you send email or other messages to us, it may be retained. Sometimes we may ask for personal data that is relevant to the situation. This enables us to process your inquiries and respond to your requests. The data is stored on secure servers of Couleur Locale or those of a third party. We will not combine this data with other personal data we have.

Third parties

The information is not shared with third parties. In some cases, the information may be shared internally. Our employees are required to respect the confidentiality of your data.


This privacy statement is tailored to the use of and capabilities on this site. Any adjustments and/or changes to this site may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Manage your personal information
You can choose to restrict the collection or use of your personal information in the following ways:

  • when you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes
  • if you have previously agreed to the use of your personal data for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at [email protected]

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

You can request details of personal information we hold about you under the Data Protection Act. If you would like a copy of the information about you, please write to Couleur Locale Kunstlaan 2 E 9900 EEKLO Belgium Tel: +32 (0) 9 229 13 36 Fax: +32 (0) 9 229 13 38 Email: [email protected]

If you believe that the information we have about you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will correct any information that is found to be incorrect immediately.

You have the right to lodge a complaint with the Privacy Commission if you believe that your personal data is being processed incorrectly.


We collect data for research to gain a better understanding of our customers, so that we can tailor our services accordingly.

This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to secure servers of Couleur Locale or those of a third party. We use this information to track how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage.

Disabling cookies

Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.

List of cookies

The table below lists the cookies we collect and what information they store.

  • CART: The association with your shopping cart.
  • CATEGORY_INFO: Stores the category info on the page, which allows pages to load faster.
  • COMPARE: The items you have in the Product Compare list.
  • CURRENCY: Your preferred currency
  • CUSTOMER: An encrypted version of your customer ID with the store.
  • CUSTOMER_AUTH: An indicator if you are currently logged into the store.
  • CUSTOMER_INFO: An encrypted version of the customer group you belong to.
  • CUSTOMER_SEGMENT_IDS: Stores the customer segment ID
  • EXTERNAL_NO_CACHE: A flag, which indicates whether caching is disabled or not.
  • FRONTEND: Your session ID on the server.
  • GUEST-VIEW: Allows guests to edit their orders.
  • LAST_CATEGORY: The last category you visited.
  • LAST_PRODUCT: The most recent product you have viewed.
  • NEWMESSAGE: Indicates whether a new message has been received.
  • NO_CACHE: Indicates whether it is allowed to use cache.
  • PERSISTENT_SHOPPING_CART: A link to information about your shopping cart and viewing history if you have asked the site.
  • POLL: The ID of polls you have recently voted in.
  • POLLN: Information about the polls you have voted on.
  • RECENTLYCOMPARED: The items you have recently compared.
  • STF: Information on products you have emailed to friends.
  • STORE: The store view or language you have selected.
  • USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer has allowed cookies.
  • VIEWED_PRODUCT_IDS: The products you have recently viewed.
  • WISHLIST: An encrypted list of products added to your wish list.
  • WISHLIST_CNT: The number of items in your wish list.

Questions and feedback

We regularly review whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us: [email protected]