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Terms and Conditions

Couleur Locale warehouse

Address:   
Kunstdal 2 E
9900 EEKLO
Belgium

Tel: +32 (0)9 229 13 38

Email:  [email protected]

BTW:  BE 0458 745 266

Prices
All prices include VAT and are exclusive of shipping costs. If you order outside the EU, the VAT will automatically expire. Some countries charge customs fees or taxes. These taxes will be paid by the customer. Couleur locale cannot always inform its customers about these possible extra charges.

Couleur Locale reserves the right to change its prices and manifest errors are non-binding.

Payments
All payments on the website are made through the electronic payment system of MOLLIE.
If you prefer to pay by bank transfer, you can contact us via [email protected]

[email protected]

Bank account:
KBC bank
IBAN: BE86 7390 1269 2550
BIC: KREDBEBB

Delivery
Your order will be shipped within two business days after receiving your payment. If an article is out of stock, you will be notified immediately. Delivery times vary between 2 to 12 business days, depending on your location. We ship your order using the transportation services of GLS or Bpost. You will receive an e-mail containing the tracking number, so you can trace your parcel at all times.

Delays in shipping: We do our utmost to deliver your order in time. If deliveries delay, please contact us immediately.

Shipping Fees
All prices are exclusive of shipping fees. Shipping charges are added to the order and are paid by the customer. These charges are calculated by weight and/or dimensions of the parcel.

Here you can find an overview of our prices: Shipping

Articles Not Collected
Couleur Locale cannot be held responsible for parcels not received or collected. In case parcels are not collected, they will be sent back to us. We are not responsible for items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping. You could consider providing us with your work adress instead of your home adress.

100% Satisfaction
Couleur Locale strives for 100% satisfation of its customers. If one or more articles are not to your satisfaction after receiving them, you hold the right to notify us within 14 days and send it back to us. If you do not notify us within the aforementioned time frame, the items is considered sold. The items must be undamaged and shipped to us in its original packaging. Sending the item back to us is at your own expense. We will refund the purchase price of the items within 7 days after receiving the returned goods. Purchase price means the puchase amount of the item minus the original shipping charges.

Return adress:

Couleur Locale Warehouse
Kunstdal 2E
9900 Eeklo
Belgium

+32 9 229 13 38

Complaints and Defects
Our parcels are packed with the greatest care, and are sent with insured postal services.

Should damage occur during transport, we will replace or refund the damaged item.

To start a claim, we must open a case with the postal services within 5 days.

Please follow the procedure below strictly:

Send us an email to notify us of the damage ([email protected])

Send us pictures of the damage within 5 days

  • Picture of the outside of the box (with visible bar code)
  • Picture(s) of the inside of the box (packing material included)
  • Picture(s) of the damaged item

We will send you a return label so you can send us back the item free of charge

We replace the damaged item, or if you prefer, we proceed with a refund.

Personal Data
Your personal data is saved to the Customer Relation Management system of Couleur Locale to process your order. Couleur Locale uses your personal data for internal marketing use only, i.e. for sending you newsletters. Your personal data will not be forwarded or sold for marketing purposes to any third party.

Liability
Disputes are to be solved in mutual consultation wherever possible. Belgian law is applicable to the terms and conditions. Couleur Locale cannot be held responsible for mistakes, defects or loss of income by using this website.

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