Terms and Conditions

Couleur Locale

Address: Kunstdal 2 E
                 9900 EEKLO
                 Belgium
Tel:      +32 (0)9 229 13 38

Email:  sales@couleurlocale.eu

BTW:  BE 0458 745 266

Prices

All prices include VAT and are exclusive of shipping costs. If you order from outside the EU, please contact our sales department. Some countries charge customs fees or taxes. These taxes will be paid by the customer. Couleur locale cannot always inform its customers about these possible extra charges.

Couleur Locale reserves the right to change its prices and manifest errors are non-binding.

Payments

All payments on this website are processed by OGONE.

If you prefer to pay by wire transfer, please contact us at sales@couleurlocale.eu

Bank account:
KBC bank
IBAN: BE55 7310 2413 0844
BIC: KREDBEBB

Delivery

Your order will be shipped within two business days after receiving your payment. If an article is out of stock, you will be notified immediately. Delivery times vary between 2 to 12 business days, depending on your location. We ship your order using the transportation services of GLS or Bpost. You will receive an e-mail containing the tracking number, so you can trace your parcel at all times.

Delays in shipping: We do our utmost to deliver your order in time. If deliveries delay, please contact us immediately.

Shipping Fees

All prices are exclusive of shipping fees. Shipping charges are added to the order and are paid by the customer. These charges are calculated by weight and/or dimensions of the parcel.

Here you can find an overview of our prices: Shipping

Articles Not Collected

Couleur Locale cannot be held responsible for parcels not received or collected. In case parcels are not collected, they will be sent back to us. We are not responsible for items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping. You could consider providing us with your work adress instead of your home adress.

100% Satisfaction

Couleur Locale strives for 100% satisfation of its customers. If one or more articles are not to your satisfaction after receiving them, you hold the right to notify us within seven business days and send it back to us. If you do not notify us within the aforementioned time frame, the items is considered sold. The items must be undamaged and shipped to us in its original packaging. Sending the item back to us is at your own expense. We will refund the purchase price of the items within 30 days after receiving the returned goods. Purchase price means the puchase amount of the item minus the original shipping charges.

 

Return adress:

Couleur Locale

Kunstdal 2E

9900 Eeklo

Belgium

Phone: +32 9 229 13 38

Complaints and Defects

Despite taking very good care of all items sent, an article can somehow get damaged or defect. If the outside of the packaging appears to be damaged due to transportation it is very important to notify the delivery company when you receive the parcel, or to refuse accepting the parcel. If you notify us within seven days of receiving your parcel we will replace the damaged or defect items at no extra charge.

All complaints regarding damages, defects or delays in delivery should be directed at our sales department sales@couleurlocale.eu

Please add pictures in case of damaged goods.

Pictures and other images.

All pictures and images on this website are the sole property of Couleur Locale. These pictures and images CANNOT be used or copied without prior written agreement, nor can they be used for other purposes.

Personal Data

Your personal data is saved to the Customer Relation Management system of Couleur Locale to process your order. Couleur Locale uses your personal data for internal marketing use only, i.e. for sending you newsletters. Your personal data will not be forwarded or sold for marketing purposes to any third party.

Liability

Disputes are to be solved in mutual consultation wherever possible. Belgian law is applicable to the terms and conditions. Couleur Locale cannot be held responsible for mistakes, defects or loss of income by using this website.